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Privacy Policy

Last Updated: October 25, 2016

Herman Miller respects your privacy and provides you with this privacy policy (the “Privacy Policy”), which is always available at www.hermanmiller.com/privacy or by contacting us at privacyinquiry@hermanmiller.com. The Privacy Policy describes our current practices with respect to your privacy, the collection and use of personally identifiable information, and your choices with respect to our use and collection thereof. This Privacy Policy governs all visits to hermanmiller.com (the “Site”) and our related mobile app, as well as transactions through the Site, app, catalogs or telephone. You should review these terms periodically as this Privacy Policy may change from time to time. When we post changes to this Privacy Policy, we will revise the date at the top and/or bottom of this Privacy Policy. Capitalized terms not defined in this Privacy Policy are set forth in the Terms of Use. This Privacy Policy is expressly incorporated into and is made part of the Terms of Use. By using the Site, or sharing your contact information with us, you consent to and accept the privacy practices described in this Privacy Policy.

Governing Law
Unless otherwise indicated herein, our USA websites are governed and operated in accordance with the laws of the United States and are intended for the use of residents of the United States.

Contact Information
Address

Herman Miller, Inc.
Attn: Legal Department Privacy Inquiry
855 East Main Ave.
Zeeland, MI 49464

Personal Data Management Contact

E-mail: privacyinquiry@hermanmiller.com
Subject: "Contact Us Form: Personal Data Management"

Minors
The Site is not targeted towards, nor intended for use by, persons under the age of 13. If you are not at least 13 years of age, do not access, use, or register on the Site. We do not knowingly collect Personal Information from persons under age 13 (in which case we will terminate and delete your account and all information contained therein) without prior parental consent. Unless we have knowledge to the contrary, we will presume that all personally identifiable information collected by the Site is from persons age 13 and over. By using the Site, you represent and warrant that you are 13 years of age or older.

Information We Collect and/or Receive

Personal Information
We may ask you for certain information, such as your name, shipping/billing address, telephone number, email address, social media user name, credit card information, birth date, gender, occupation, personal interests, and other information in connection with your request for information, a purchase or order of a product, to receive catalogs, or to participate in contests, sweepstakes or promotions, or as otherwise requested on the Site. All information we receive under this section is collectively called “Personal Information.” Personal Information collected is only provided voluntarily. If you register and purchase products, we may also maintain a record of your product purchases. However, if you decline to provide us with such requested information, you may not be able to use certain functions or features of the Site, including inability to purchase products or access certain offers and content.
Billing information collected under this section can include debit card information, credit card number, expiration date, billing address, security codes, and similar information. In the event you provide this information voluntarily, it may be collected and processed by our third-party payment vendors pursuant to the terms and conditions of their privacy policies and terms of use, and as a general rule, we do not obtain access to any billing information.

Geolocational Information
Certain features and functionality of the Site are based on your location. In order to provide these features and functionalities we may—with your consent—automatically collect geolocational information from your mobile device, wireless carrier, and/or certain third-party service providers. Collection of such information occurs only when you are using your mobile device. You may decline to allow us to collect such information, but doing so will restrict certain features and functionalities to you.

Other Information
In addition to the information outlined above, we may collect or receive additional information (collectively, “Other Information”), which may include:

Information from your activity
This information may include your: IP address (static or dynamic); browser type and language; operating system; domain server; referring and exit pages and URLs; date and time of visit; the pages you visited while on the Site; and similar data.

Information about your device
This information may include your: type of computer or device; operating system and version (e.g., iOS, Android, Windows); carrier and country location; and similar data. Additional information collected from your device may include any of the following: Universally unique ID (UUID); Advertising identifier (IDFA); MAC address; Hardware and processor information (e.g., storage, chip speed); Network type (e.g., WiFi, 3G, 4G, LTE).

Information from cookies and similar technology.
We and our service partners may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with the Site through your computer or mobile device. Cookies are small data files that are often stored on one's computer each time one visits a new website. Cookies may store unique identifiers, user preferences and other information. We may use cookies for various purposes, including: facilitating the sign in process to the Site; authenticate users; personalize your experience when visiting a Site; and analyze which portions of the Site are most visited or used. We use cookies to help personalize your experience when visiting the Site. These cookies also help to uniquely identify your computer for security purposes and may enable us and our third-party service providers to serve ads on our behalf across the Internet. You may opt to set your browser to refuse cookies or indicate when a cookie is being sent. However, refusal of cookies may affect the experience at many third party websites, including the Site.

Information from Third-party Analytics
We use or may use third-party analytics services, such as Google Analytics of Facebook Pixels, to evaluate your use of the Site, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information related to the Site. Google Analytics is a web analytics service provided by Google, Inc., (“Google”). Google Analytics places cookies on your computer, to help the website analyze how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html

The Site also uses the Conversion Tracking or Custom Audience Pixel service of Facebook Inc. (“Facebook”). The service allows us to follow the actions of users after they are redirected by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data are saved and processed by Facebook. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes. For more information regarding Facebook Conversion Tracking, please visit Facebook’s website, and pages that describe Facebook Conversion Tracking and Custom Audience Pixels, such as https://www.facebook.com/about/privacy/ and https://www.facebook.com/ads/website_custom_audiences/, where you can also revoke permission for this service.

Information from Other Sources
We may also collect or receive information from third parties, such as Twitter, and/or other third-party social media sites, if you choose to link your social networking account or if you choose to log in to a Site using your social networking log-in credentials (e.g., Facebook or Twitter). By doing so you consent to our receiving certain personal information about you from the connected social networking site, in accordance with any terms and privacy policy of such site.

Use and Sharing of Information
You authorize Herman Miller to use the information detailed above in order to confirm and track your orders and use of the Site; analyzing your preferences, trends, and statistics; personalizing your Site experience; to administer our contests, sweepstakes, rewards, and other promotional programs; and informing you about our new and existing products, services, and other offers and information about Herman Miller and its various brands. We may share personally identifiable information within our family of companies, including any entity controlling, controlled by, or under common control with Herman Miller. In general, Herman Miller processes and uses your information in accordance with the purposes for which it was collected or authorized by you.
You also authorize us to use and/or share information as described below:

Fulfillment
We may disclose some of your Personal Information to our service providers that we use to fulfill services for you such as payment processing, fulfilling orders, delivering packages, and providing customer service. We only share the information with such third parties to the extent necessary in order for them to fulfill their obligations, solely with respect to the reason they were retained by us, and is subject to obligations to maintain the integrity, security, and confidentiality of your information. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.

Sweepstakes and contests
In order to administer our contests, sweepstakes, rewards and other promotional programs, we may share your information with our third-party promotional and marketing partners, including, without limitation, businesses participating in our various programs.

Related Companies
We may share some or all of your information with any of our parent companies, subsidiaries, joint ventures, or other companies under common control with us.

Corporate Changes
We might buy or sell businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the information may be part of the transferred assets.

In Accordance with Law
We may disclose information to others if we are required to do so by law, or whenever we believe that disclosing such information is necessary or advisable to protect and defend our rights, property or the safety of us or others. Note that we may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Advertising and Marketing
We may use certain information in order to show you ads from us and our advertising partners that are more relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising based on your browsing behavior in order to provide ads tailored to your interests. These interest-based ads may be presented to you while you are browsing our site or third-party sites not owned by us.

We belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance www.aboutads.info and the Network Advertising Initiative www.networkadvertising.org. Please note that if you choose to opt out, you will continue to see ads on our Site, but they will not be based on how you browse and shop.

Standard Open Authorization and similar technology (“OAuth”)
With your permission, in addition to the uses of or access to your Personal Information discussed above, third-party applications and services may access your Personal Information. We use OAuth to enable you to give permission to share your Personal Information with other websites and services, such as Twitter and Facebook (e.g., when you agree to a pop-up requesting you to allow another application to access your account information). We also use OAuth to allow us to share information about you that is stored by us without sharing your security credentials.

Assistance by Others
We may employ other companies and individuals to perform functions on our behalf, including, for example, technical assistance, order fulfillment, customer service, and marketing assistance. These other companies will have access to the information only as necessary to perform their functions and to the extent permitted by law.

Herman Miller may be liable for the appropriate transfer of personal data of EU individuals to third parties.

Opt-Out
You may opt-out of receiving future communications from us any time we request your Personal Information, by clicking on the link at the bottom of emails you receive from us. You may also Contact us at the email provided in this Privacy Policy. We will use commercially reasonable efforts to process such requests in a timely manner. You cannot opt out of receiving transactional emails or communications related to your account with us.

External Websites
Our websites may contain links to websites operated and maintained by third parties, over which we have no control of the privacy policies or content. Privacy policies on such linked websites may be different from our privacy policy. You access such linked websites at your own risk. You should always read the privacy policy of a linked website before disclosing any of your information on such website.

Do-not-track
We do not respond if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads.

How We Protect Your Information
We use commercially reasonable physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your Personal Information. However, since the Internet is not a 100% secure environment and no security system or measures are impenetrable, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means. You should secure your password and not share it with any other individual. Be careful when using your login information on or making purchases from public computers. Always log off when finished.

Your California Privacy Rights
Under California’s "Shine the Light" law, Civil Code Section 1798.83, California residents who provide Personal Information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2016 will receive information regarding 2015 sharing activities).

To obtain this information, please send an email message to privacyinquiry@hermanmiller.com with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.

Updating Your Information
We recognize the individual’s right to access their personal information. If you have any questions or concerns about this Privacy Policy or your personal information, please let us know by sending us an email at privacyInquiry@hermanmiller.com.

You have the right to tell us:

  • to provide you with a copy of the personal information we have about you
  • to correct or update your personal information
  • not to contact you in the future
  • to delete your personal information

Please be aware that in accordance with our routine record keeping, at our discretion and from time-to-time, we may delete records that contain personal information.

EU-US Privacy Shield
We comply with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Herman Miller has certified that is adheres to the Privacy Shield principles of notice, choice, accountability for onward transfer, security, data and integrity and purpose limitation, access, and recourse, enforcement and liability. If there is any conflict between the policies in this Privacy Policy and Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield, and to view our certification page when available, please visit: https://www.privacyshield.gov. Herman Miller is subject to the investigatory and enforcement powers of the Federal Trade Commission (“FTC”). In compliance with the Privacy Shield Principles, Herman Miller commits to resolve complaints about your privacy and our collection or use of your personal information. European Union citizens with inquiries or complaints regarding this privacy policy should first contact Herman Miller at privacyinquiry@hermanmiller.com. Herman Miller has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Please also note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

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