Our Response to the Spread of COVID-19

Doing Our Part to Protect Our Team and the Community

For more than 100 years, Herman Miller has used the power of design to serve humankind: the customers we serve, the people we employ, the communities in which we live and work, the shareholders who invest in us, and the world we inhabit. We’ll continue to use creativity, collaboration, and a whole lot of hard work to design solutions for the challenges brought to all of us by the unprecedented coronavirus.

Below is information on what we at Herman Miller are currently doing to meet these challenges. The situation is quickly changing; we’ll keep this page updated with the latest news and information.

Social Distancing

Or, as we should say, physical distancing. Any employees who can are working from home. We’ve increased space on manufacturing lines that continue to run. We’ve restricted travel. We have protocols in place for essential visitors. Our retail store is currently closed. But we remain socially connected with each other, more than ever before.

Sharing Our Knowledge

As healthcare facilities are overwhelmed with new challenges, we’re leveraging our decades of expertise in designing modern healthcare environments by deploying our healthcare teams to work with hospitals on designing new ways to meet a surge in demands. We’ll continue to help however we can.

Adapting Our Facilities

Our Michigan manufacturing facilities are temporarily shut down through April 13 to comply with shelter-in-place orders from Governor Whitmer.

To reduce the burden during this difficult time, Herman Miller will be paying our Michigan-based operations and maintenance teams who are most affected by the shut down two weeks of wages, one week of paid vacation, and we’ll continue offering full benefits. Workers in Michigan who previously opted for voluntary lay-offs are also covered by this decision.

As “stay at home” orders vary in scope from state-to-state and around the world, we are evaluating our facilities and workforce from location to location.

Our Store

To protect the well-being and the health of our employees and community, we’re closing our New York store at 251 Park Ave South until further notice. Herman Miller remains committed to making good design accessible. Though we've temporarily closed our physical location, we're still standing by to help you imagine your perfect space and fine tune all the design details. Reach out to us by email or call 888.798.0202.

Helping You and Your Employees Work from Home

Visit the Herman Miller Store for chairs, desks, monitor arms and other items to ease your transition into a #WFH life. You can also give us a call at 888.798.0202.

If you’re a Herman Miller contract customer whose employees are working from home, please contact your Herman Miller salesperson to inquire about how we can help your employees.

Also check out this WFH page with links to advice on working from home, successfully managing teams, and other topics.

Potential Shipment Delays

As we navigate this rapidly changing situation, you may experience delayed delivery times. Thanks in advance for your patience and understanding. Want to know more information on your order? For home or small office deliveries, please call 888.798.0202 to speak to one of our dedicated team members. We’re standing by.

Reach Out. We’re Here!

There are other ways to connect with knowledgeable Herman Miller team members who can help you place orders or answer any questions concerning our products.

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For Home and Small Businesses

Email us: hmstore@hermanmiller.com
Call us: Speak with our Customer Service team Monday-Friday, from 9-5pm EST, or leave a message anytime at 888.798.0202.
Chat online: Our Customer Service team is standing by Monday-Friday, from 9-5pm EST.

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For Contract Customers, Including Healthcare Facilities

Please reach out to your Herman Miller dealer or Herman Miller salesperson. They’d love to help you meet new demands through quick-ship offers, discount programs, and more.