Privacy Notice
Effective Date: October 23, 2020
The Herman Miller Group Companies respect your privacy and your regional privacy rights:
Table of Contents
International Transfer of Information Collected
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1. |
Introduction Herman Miller respects your privacy; this Privacy Notice describes our current privacy practices with respect to the collection and use of your personal information, and your choices with respect to our use and collection thereof. This statement applies to information we obtain from and about individuals interacting with Herman Miller websites, Mobile applications, social media sites, microsites or other digital properties (collectively, the “Site” unless otherwise noted), and products and services; however, it does not apply to job applicants or employees. Capitalised terms not defined in this Privacy Notice are set forth in the Terms of Use. |
2. |
Sources of Personal Information |
2.1 |
Directly from you, such as:
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2.2 |
From technology when you visit our Site. |
2.3 |
From parents, subsidiaries and affiliates within the Herman Miller Group Companies. |
2.4 |
From third parties or public sources, such as:
We may combine information that we receive from the sources described in this Notice, including third-party sources and public sources, and use or disclose it for the purposes described below. |
3. |
What Information Do We Collect and/or Receive? |
3.1 |
Identifiers, such as name, shipping/billing address, telephone number, email address, IP address; browser type and language; operating system; domain server; type of computer or device; and other information about the device you use to access our Site. |
3.2 |
Commercial information, including records of products or services purchased, obtained or considered; marketing preferences; customer feedback; and information regarding your Smart Furnishing preferences (e.g. desk height) and other purchasing or consuming histories or tendencies. |
3.3 |
Internet or other electronic network activity information, including, but not limited to, browsing history, search history and information regarding your interaction with our Site or advertisements. |
3.4 |
Geolocation data. |
3.5 |
Audio or electronic information, such as recording calls made to our customer service centres. |
3.6 |
Professional or employment-related information and other demographic information. |
3.7 |
Inferences drawn from any of the information above used to create a profile about our customers. |
4. |
How Do We Use Your Information? |
4.1 |
For our own internal business purposes, such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing and performing analytics. |
4.2 |
Internal research for research, development and product improvement. |
4.3 |
Verifying or maintaining the quality or safety of a service or product and to improve, upgrade or enhance the service or product. |
4.4 |
Short-term transient use, such as customisation of ads shown as part of the same interaction. |
4.5 |
Auditing related to a current interaction with the consumer and concurrent transactions. |
4.6 |
For Legal, safety and security reasons. |
4.7 |
For marketing or advertising. |
4.8 |
In a de-identified or aggregated format. |
4.9 |
For services of third parties that you authorise. |
5. |
With Whom Do We Share Your Information? |
5.1 |
Affiliated companies. We may share some or all of your information to our parent companies, subsidiaries and affiliates within the Herman Miller Group Companies. |
5.2 |
Service providers. We may share your information with service providers to perform functions and services on our behalf, to deliver our products or services, and/or to conduct our business, such as product delivery services, payment processors, data hosting and storage providers, customer service, marketing, and data analytics service providers. |
5.3 |
Professional advisors. We may share your information with our accountants, lawyers and other professional advisors that assist us in carrying out our business activities. |
5.4 |
With third parties regarding corporate changes. We might buy or sell businesses or assets. In the event of a corporate sale, merger, reorganisation, sale of assets, dissolution or similar event, the information we collect may be part of the transferred assets. |
5.5 |
For Legal, safety and security reasons. We may disclose information to others (including law enforcement, public authorities and regulatory bodies) if we are required to do so by law, or whenever we believe that disclosing such information is necessary or advisable to protect and defend our rights, property, or the safety of us or others. Note that we may be required to disclose an individual’s personal information in response to a lawful request by public authorities (such as a court order), including to meet national security or law enforcement requirements. We may also disclose your information to detect and/or resolve any fraud or security concerns. |
5.6 |
With select partners and digital advertising networks for targeted marketing. We may share personal information that we hold about you with non-affiliated third parties (select partners and digital advertising networks) for marketing of similar products or services. |
5.7 |
Consent. We may share personal information that we hold about you with your consent or at your direction with non-affiliated third parties. |
6. |
Your Access and Choices About Your Information You may opt out of receiving certain future email communications from us by clicking on the unsubscribe link at the bottom of emails you receive from us. We will use commercially reasonable efforts to process such requests in a timely manner. You cannot opt out of receiving transactional emails or communications related to your account with us. You may also contact us using the email address provided in this Privacy Notice. |
7. |
Security and Retention |
8. |
Children’s Privacy |
9. |
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9.1 |
Mobile applications |
9.2 |
Open-standard authorisation and similar technology (“OAuth”) |
9.3 |
Third-party Websites |
10. |
Cookies and Other Tracking Technologies |
11. |
Contact Details Mailing Address: Email |
12. |
Changes to Our Privacy Notice |
13. |
Your California Privacy Rights |
Category of Personal Information |
Categories of third parties to whom it was disclosed for a business purpose |
Categories of third parties to whom it was sold for marketing purposes |
Identifiers (3.1) |
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Commercial information (3.2) |
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Internet or other electronic network activity information (3.3) |
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Geolocation data (3.4) |
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Audio or electronic information (3.5) |
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Professional or employment-related information (3.6) |
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Inferences (3.7) |
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As a California resident, you have certain rights, subject to legal limitations, regarding the collection, use and sharing of your personal information described below. You can exercise your rights here Data Subject Right Request, or you can contact us at privacy@hermanmiller.com. |
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13.1 |
Right to opt out/do not sell To opt out of online activity tracking and data sharing (through cookies and other tracking technologies), you can opt out of each cookie category (except Strictly Necessary cookies) by clicking on the “Cookies Settings” button below: |
13.2 |
Right to delete |
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13.3 |
Right to know |
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13.4 |
Verification |
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13.5 |
Use of authorised agent |
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13.6 |
Timing of response |
We will not discriminate against you for exercising your rights.
14. |
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14.1 |
Herman Miller as controller |
14.2 |
Our legal basis for processing your personal data |
Purpose (references refer to Section 4 above) |
Legal basis for processing |
For our own internal business purposes (4.1) |
Herman Miller’s legitimate business purposes (such as to provide to you with our products, services and Site; to develop and improve our products, services and Site; prevent fraud and provide security) and as necessary to perform our contractual obligations to provide you with products or services. |
Internal research for research, development and product improvement (4.2) |
Herman Miller’s legitimate business purposes |
Verifying or maintaining the quality or safety of a service or product and to improve, upgrade or enhance the service or product (4.3) |
Herman Miller’s legitimate business purposes |
Short-term transient use, such as customisation of ads shown as part of the same interaction (4.4) |
Herman Miller’s legitimate business purposes |
Auditing related to a current interaction with the consumer and concurrent transactions (4.5) |
Herman Miller’s legitimate business purposes |
For legal, safety and security reasons (4.6) |
Herman Miller’s legitimate business purposes, because processing is necessary for us to comply with law and in order to establish, exercise or defend legal claims. |
For marketing or advertising (4.7) |
Herman Miller’s legitimate business purposes, except where your consent is required under applicable law, then in accordance with consent provided by you. |
For services of third parties that you authorise (4.9) |
In accordance with consent provided by you. |