Privacy Notice

1.

Introduction

2.

Sources of Personal Information

3.

What Information Do We Collect and/or Receive?

4.

How Do We Use Your Information?

5.

With Whom Do We Share Your Information?

6.

Your Access and Choices About Your Information

7.

Security and Retention

8.

Children’s Privacy

9.

Mobile Apps, OAuth and Third-party Websites

10.

Cookies and Other Tracking Technologies

11.

Contact Details

12.

Changes to Our Privacy Notice

13.

Your California Privacy Rights

14.

For Users in the European Economic Area and Switzerland

1.

Introduction
This Privacy Notice applies to all Herman Miller, Inc., controlled subsidiaries and affiliates globally, including Herman Miller, Design Within Reach, Inc., Geiger International, Inc., Nemschoff, Inc., Colebrook Bosson Saunders, naughtone and Maharam Fabric Corporation, jointly referred to as “the Herman Miller Group Companies”, “Herman Miller” or “HM”.

Herman Miller respects your privacy; this Privacy Notice describes our current privacy practices with respect to the collection and use of your personal information, and your choices with respect to our use and collection thereof. This statement applies to information we obtain from and about individuals interacting with Herman Miller websites, Mobile applications, social media sites, microsites or other digital properties (collectively, the “Site” unless otherwise noted), and products and services; however, it does not apply to job applicants or employees. Capitalised terms not defined in this Privacy Notice are set forth in the Terms of Use.
By using the Site, or sharing your information with us, you accept the privacy practices described in this Privacy Notice.
 

2.

Sources of Personal Information
As you interact with Herman Miller, we may collect information about you from the following sources:
 

2.1

• by filling in forms, including those on the Site
• when you carry out transactions with us
• when you communicate with us (including by email and text)
• when you use our products and services
• if you make a warranty claim regarding our products
• if you report a problem with our products or services
   

2.2

From technology when you visit our Site.
 

2.3

From parents, subsidiaries and affiliates within the Herman Miller Group Companies.
 

2.4

• Dealers and resellers
• Service providers
• Data brokers/resellers of data
• Business partners
• Advertising networks
• Social media platforms and networks
• Public websites, government entities that maintain public records, or information that you submit to a public forum

We may combine information that we receive from the sources described in this Notice, including third-party sources and public sources, and use or disclose it for the purposes described below.
 

3.

What Information Do We Collect and/or Receive?
The information we collect from you varies, depending on the way you use our Site or interact with us. The information may include:
 

3.1

Identifiers, such as name, shipping/billing address, telephone number, email address, IP address; browser type and language; operating system; domain server; type of computer or device; and other information about the device you use to access our Site.
 

3.2

Commercial information, including records of products or services purchased, obtained or considered; marketing preferences; customer feedback; and information regarding your Smart Furnishing preferences (e.g. desk height) and other purchasing or consuming histories or tendencies.
 

3.3

Internet or other electronic network activity information, including, but not limited to, browsing history, search history and information regarding your interaction with our Site or advertisements.
 

3.4

Geolocation data.
 

3.5

Audio or electronic information, such as recording calls made to our customer service centres.
 

3.6

Professional or employment-related information and other demographic information.
 

3.7

Inferences drawn from any of the information above used to create a profile about our customers.
 

4.

How Do We Use Your Information?
We use the information identified above for the following business purposes:
 

4.1

For our own internal business purposes, such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing and performing analytics.
 

4.2

Internal research for research, development and product improvement.
 

4.3

Verifying or maintaining the quality or safety of a service or product and to improve, upgrade or enhance the service or product.
 

4.4

Short-term transient use, such as customisation of ads shown as part of the same interaction.
 

4.5

Auditing related to a current interaction with the consumer and concurrent transactions.
 

4.6

For Legal, safety and security reasons.
 

4.7

For marketing or advertising.
 

4.8

In a de-identified or aggregated format.
 

4.9

For services of third parties that you authorise.
 

5.

With Whom Do We Share Your Information?
We may share information collected about you with the following entities or in the following situations:
 

5.1

Affiliated companies. We may share some or all of your information to our parent companies, subsidiaries and affiliates within the Herman Miller Group Companies.
 

5.2

Service providers. We may share your information with service providers to perform functions and services on our behalf, to deliver our products or services, and/or to conduct our business, such as product delivery services, payment processors, data hosting and storage providers, customer service, marketing, and data analytics service providers.
 

5.3

Professional advisors. We may share your information with our accountants, lawyers and other professional advisors that assist us in carrying out our business activities.
 

5.4

With third parties regarding corporate changes. We might buy or sell businesses or assets. In the event of a corporate sale, merger, reorganisation, sale of assets, dissolution or similar event, the information we collect may be part of the transferred assets.
 

5.5

For Legal, safety and security reasons. We may disclose information to others (including law enforcement, public authorities and regulatory bodies) if we are required to do so by law, or whenever we believe that disclosing such information is necessary or advisable to protect and defend our rights, property, or the safety of us or others. Note that we may be required to disclose an individual’s personal information in response to a lawful request by public authorities (such as a court order), including to meet national security or law enforcement requirements. We may also disclose your information to detect and/or resolve any fraud or security concerns.
 

5.6

With select partners and digital advertising networks for targeted marketing. We may share personal information that we hold about you with non-affiliated third parties (select partners and digital advertising networks) for marketing of similar products or services.
 

5.7

Consent. We may share personal information that we hold about you with your consent or at your direction with non-affiliated third parties.
 

6.

Your Access and Choices About Your Information
You can access and update most of your account information on our Site by logging into your account.

You may opt out of receiving certain future email communications from us by clicking on the unsubscribe link at the bottom of emails you receive from us. We will use commercially reasonable efforts to process such requests in a timely manner. You cannot opt out of receiving transactional emails or communications related to your account with us. You may also contact us using the email address provided in this Privacy Notice.
 

7.

Security and Retention
We use reasonable physical, technical and administrative security measures to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment and no security system or measures are impenetrable, we cannot guarantee the security of any information you transmit to us. We strongly advise you not to communicate any confidential information through email to us or otherwise through this Site. We retain personal information only for as long as necessary to fulfil the stated purposes for which the personal information was collected or otherwise processed and thereafter only for legitimate purposes or legal requirements.
 

8.

Children’s Privacy
The Site is not directed or targeted towards, nor intended for use by, persons under the age of 16. If you are not at least 16 years of age, do not access, use or register on the Site. We do not knowingly collect, use, share or sell Personal Information from persons under the age of 16. If you believe we have done so in error, please notify us and we will terminate and delete your account and all information contained therein.
 

9.

Mobile Apps, OAuth and Third-party Websites
 

9.1

Mobile applications
Herman Miller may have Mobile applications that you can download to your mobile device (“HM Applications”). When you download an HM Application, there may be an opportunity for you to provide us with or for us to obtain information about you. Each HM Application will display a Privacy Notice that will inform you about how any new or different information shared via the application will be handled. Otherwise, information collected via HM Applications will be the information identified above and will be used and shared as stated in this Privacy Notice.

Certain features and functionality of the HM Applications are based on your location. To provide these features and functionalities, if you consent, we may collect geolocational information from your mobile device, wireless carrier and/or certain third-party service providers. Collection of such information occurs only when you are using your mobile device. You may decline to allow us to collect such information or disable location services on your mobile device but doing so will restrict certain features and functionalities to you.
 

9.2

Open-standard authorisation and similar technology (“OAuth”)
With your permission, in addition to the uses of or access to your Personal Information discussed in this Notice, third-party applications and services may access your personal information using OAuth if you choose to log into our Site using your log-in information from those third-party applications. We may also use OAuth to allow us to share information about you that is stored by us without sharing your security credentials.
 

9.3

Third-party Websites
We are not responsible for the practices employed by Third-party websitesor services linked to or from our Site, including the information or content contained in such websites or services, and this Privacy Notice does not apply to them. Privacy policies on such linked websites may be different from our Privacy Notice. Your browsing and interaction with any third-party website or service, including those that have a link on our Site, are subject to that third party’s own rules and privacy policies. You access such linked websites at your own risk. You should always read the privacy notice of a linked website before disclosing any of your information on such website.
 

10.

Cookies and Other Tracking Technologies
We use cookies, web beacons and other technologies to receive and store certain types of information whenever you interact with the Site through your computer or mobile device. Cookies are small text files stored on your device when you access most websites on the internet or open certain emails. Cookies allow a website to remember information about you, such as your user preferences, unique identifiers and other information. More specifically, we use cookies to personalise your experience when you visit the Site, uniquely identify your computer for security purposes and enable us and our third-party service providers to serve ads on our behalf across the internet.

Get more information about how we use automatic data collection tools, such as cookies and widgets, and how to update your choices in relation to their use.
 

11.

Contact Details
If you have any questions about this Privacy Notice, please contact us at:

Mailing Address:
Herman Miller, Inc.
Attn: Legal Department Privacy Inquiry
855 East Main Ave.
Zeeland, MI 49464, USA

Email
privacy@hermanmiller.com
 

12.

Changes to Our Privacy Notice
We may make changes to this Notice from time to time, at our sole discretion. When we do, we will update this page and display the date of last update at the top of the page. We encourage you to periodically check this Site to learn about the information we collect, use and share. Your continued use of any of the Site after the changes have been made will constitute your acceptance of the changes. If you do not wish to continue using the Site under the new version of the Notice, please uninstall any mobile application and cease using the Site. When required under applicable law, we will seek affirmative consent from you before making material changes to how we handle data previously collected from you. If you do not provide such consent, we will continue to use personal information in a manner consistent with the version of this Privacy Notice under which it was collected, or the information will be deleted.
 

13.

Your California Privacy Rights
In addition to the information provided above about the data collected and how we use and share it, in accordance with the California Consumer Privacy Act (CCPA), below is a list of the categories of personal information collected and, for each category, the Categories of third parties with whom we share the personal information for a business or marketing purpose. The sections referenced in the chart below relate to the section in the Notice above.

13.2

Right to delete
California Consumers have the right to request that we delete personal information about you that we have collected from you.
 

13.3

Right to know
California Consumers have the right to request that we disclose personal information that we have about you. You can request that we provide you with the categories of personal information we have collected in the 12 months preceding your request, at a minimum, and for each category: the categories of sources from which the personal information was collected; the business or commercial purpose for which we collected the personal information; the Categories of third parties to whom we sold or disclosed the category of personal information for a business purpose; and the business or commercial purpose for which we sold or disclosed the category of personal information. You can also request that we provide the specific pieces of personal information that we have about you.
 

13.4

Verification
We may seek certain pieces of information to verify your identity that may include email address and government-issued identification. We may use third-party verification companies to help us verify your identity. If you are submitting a request on behalf of a household, we will need to verify each member of the household in the manner set forth in this section.
 

13.5

Use of authorised agent
If you are making any of the requests above through an authorised agent, we will request written authorisation from you and will seek to verify your identity in the manners stated above (depending on the request type), or we will accept a legal Power of Attorney under the California Probate Code to the authorised agent. To make a request using an authorised agent contact privacy@hermanmiller.com.
 

13.6

Timing of response
We will respond to requests to delete and requests to know within 45 calendar days, unless we need more time, in which case we will notify you. It may take up to 90 days in total to respond to your request. We will respond to requests to opt out within 15 business days.