IMPORTANT SAFETY NOTICE
Eames Molded Fiberglass Rocker Recovery and Refund
3 November 2017
Herman Miller Inc. has learned that the base of the Eames Molded Fiberglass Rocker can separate from the seat shell, posing a fall hazard to consumers. Therefore, Herman Miller is processing Recovery and Refund subject to all models of Eames Molded Fiberglass Rockers manufactured from May 1, 2013 through September 8, 2017. This Recovery and Refund applies only to the Eames Molded Fiberglass Rockers, Model Numbers RFAR and RFAR.U; see photos on this page. No other chairs or products are affected by this Recovery and Refund.
What you should do:
To determine whether you have a product that is part of the Recovery and Refund, please verify key information on the manufacturing label. To view the manufacturing label, carefully set your Rocker upside down and review the label. Check to see if the manufacture date is during the designated period (from 05-01-2013 through 09-08-2017). Check to see if the model number begins with RFAR or RFAR.U. If both of these conditions are met, the product is included in the Recovery and Refund. IMMEDIATELY STOP USING THE ROCKER and contact the dealers/retailers or HM store where you purchased the chairs for instructions on how to return your Rocker and receive a full refund and a Hang-It-All as a compensation gift.
Since labels evolve over time, we've provided an example here to show where you can find the necessary information on the label.
To initiate the process to receive a refund and a Hang-it-All as a compensation gift, please provide all information that we need below at Asia Customer Care.
Pay to Name
for refund check
if different than contact address
from manufacturing label
Even if there is not a manufacturing label on the underside of the rocking chair, you can still validate the authenticity of your chair based on the presence of the other Herman
Miller, Eames Office and Eames signature manufacturer marks as pictured below.
We apologize for any inconvenience this may cause, but our customers' safety is of the utmost importance to Herman Miller.