E-business is about communication, and each of Herman Miller's electronic tools represents an interaction and exchange of information in the customer value chain. Our integrated set of technology tools brings efficiency to the entire value chain and enriches the relationship between Herman Miller and our customers.
We offer our customers the convenience of a modular approach to their e-business needs, giving them a holistic set of integrated tools to help them envision, create, and sustain great places to work. We work with them to determine the best application of our tools based on their needs to meet their specific requirements and expectations. These tools--used individually or in concert--help customers simplify and speed up the furniture procurement and management process as they ensure greater accuracy, reliability, timeliness, and effective communication from design conception and specification to inventory management.
A key factor in our ability to utilize technology to the customer's advantage is the way we create and seamlessly transfer accurate data throughout the buying process--virtually eliminating ordering errors while accelerating responsiveness and improving the quality of information.
And, once product is delivered, the data simplifies asset and inventory management, allowing customers to compare existing inventory with their ongoing product needs and vastly simplifying and improving the process of reconfiguration.
Herman Miller also uses a number of tools internally that facilitate interactions among Herman Miller people or between Herman Miller and dealers or suppliers--from measurement, manufacturing, pricing, and transaction systems to networking and communication intranets and extranets. While the customer is not directly involved with the internal tools, they benefit from the capabilities and efficiencies they provide, such as getting product on time and error free.
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