Waiting Areas

Give patients and families a welcoming, accessible place to start the care journey by pairing inclusive design with durable, versatile functionality.

A waiting area with Palisade Booths, Bench, Coffee Tables, Daystand and Stool, Multiple Seating, and Easy Access Multiple Seating.
An exam room setting with a Verus Plus Chair, a Verus Side Chair, and a Plex table.

Anticipate Everyone’s Needs

Waiting areas should be places of dignity and comfort, and they should provide people with choices. To create an inviting space that anticipates needs and decreases stress, use furniture that’s accessible by everyone and make sure to establish clear, open pathways that people of all abilities can navigate.

A Verus Plus Chair with arms in blue vinyl upholstery.

Verus Plus Chairs are accessible to everyone.
See how

A waiting area environment with the Palisade Collection, featuring Palisade Lounge Chairs.

Design for Different Kinds of Waiting

Waiting is not one-size-fits-all—some people check email for 20 minutes, some sit in physical pain and emotional distress, and some wait with their families for news about a loved one. To provide for all of these different scenarios, create waiting areas that include varied settings designed for purposeful use and relaxing calm and quiet.

A Palisade Lounge Chair with light blue upholstery.

The Palisade Collection has options for all kinds of waiting.
See how

A waiting area with the Palisade Collection, featuring Palisade Multiple Seating.

Make Waiting More Active

Waiting areas that allow people to continue doing everyday activities—like checking emails on their laptop or watching videos on their phone—elevate their experience and make waiting feel less like waiting. Offer single seating, paired seating, and small furniture clusters that act as “family rooms” to provide patients with comfortable spaces they’ll actually use.

Palisade Multiple Seating with light gray upholstery.

The Palisade Collection makes waiting areas more useful.
See how

Healthcare Lookbook

See inspiring ideas and products for healthcare settings.

Explore the Lookbook

Healthcare Research

Explore the research that helps inform our healthcare ideas and solutions.

Winning Strategies for Waiting Rooms

The experience of waiting is a critical component of patient satisfaction.

Read More

Lean Lives in Adaptive Settings

How adaptive physical environments support continuous improvement.

Read More

Find a Dealer

Locate a Herman Miller dealer near you from our global network.

Find a Dealer

Email a rep

Get in touch with an A+D representative in your area.

Email a representative

Find a showroom

Schedule an appointment at one of our showrooms around the globe.

Find a showroom

Get help

Have a question? Call a specialist or send us an email.

Get in touch