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Frequently Asked Questions
Here are some of the top questions we get. If you don’t see your question and answer here, please visit our FAQ page.
How do I get my Herman Miller product repaired and what information do I need?
For warranty repairs, you’ll need to provide information from the manufacturing label (product number, FO number, manufacture date), along with a description of the issue and a photograph of it.
Labels are typically affixed to the underside of a chair’s seat or under the surface of a table. Since labels evolve over time, we’ve provided several examples to show where you can find the necessary information on the label.
Once you have the information from the manufacturing label and the description and photo of the issue, you can contact the Dealer or Retailer where you bought your product, who will take care of the issue as quickly as possible.
- How can I purchase replacement parts for my Herman Miller product?
Where can I find assembly instructions for Herman Miller products?
We provide assembly instructions for many of our most popular products, including chairs, desks, tables, and accessories. If you need instructions for workstations or systems products, we recommend you contact your local Dealer for assistance. As a reference, we do provide a lookup resource with assembly instructions for these workstation and systems products.
What can I do about a Herman Miller product I bought from a reseller that wasn’t authorized and now the product needs to be repaired?
You will need to contact the reseller directly, who can perhaps make the repair for you. Because Herman Miller cannot guarantee the condition or authenticity of the components used by unauthorized resellers, these products wouldn’t be covered by Herman Miller’s warranty. Buying from an authorized Herman Miller reseller gives you two advantages. First is authenticity. If the product comes from an authorized reseller, you can be certain it’s the real thing. Second is warranty. Herman Miller and its authorized resellers stand behind every Herman Miller product and have the ability to make repairs, if needed.
Where can I get parts or service for my Herman Miller Eames Lounge Chair and/or Ottoman?
Please contact the authorized Dealer nearest you to order replacement parts or coordinate a service repair for your Eames Lounge Chair and/or Ottoman. The services available can vary based on product condition.
Warranty and Service
Many of our products are covered by a 12-year warranty that includes parts and labor.
For questions on repairs and what’s covered, please visit our Warranty and Service page. To talk with a product specialist, please call Monday through Friday from 9 am to 5 pm Eastern Time.
Phone: 888 443 4357
If you have questions, comments, or need assistance, we’re here to help. Send us an email, and we’ll get back to you as soon as possible.
Herman Miller Store
When you want to purchase authentic designs direct from the source—for your home or small office—please visit our Herman Miller Store.
If you’re looking for a convenient way to purchase Herman Miller products for your home or small office, visit an authorized Retailer.
Find a Retailer
When service is as important to you as the sale, visit one of our authorized Dealers for help with designing, planning, and installing your purchase.
Find a Dealer
We design our chairs to respond to your body. You can fine-tune the fit using their simple, intuitive adjustments. Check out this how-to information for our most popular chairs.
Care and Assembly
Though most of our products arrive fully assembled, some require minimal assembly. We provide that information along with care and maintenance recommendations.