Customer Service

We’re here to help.
Info, answers, how-to guides—they’re all here.

Frequently Asked Questions
Here are some of the top questions we get. If you don’t see your question and answer here, please visit our FAQ page.

  • How do I get my Herman Miller product repaired and what information do I need?
  • How can I purchase replacement parts for my Herman Miller product?
  • Where can I find assembly instructions for Herman Miller products?
  • What can I do about a Herman Miller product I bought from a reseller that wasn’t authorized and now the product needs to be repaired?
  • Where can I get parts or service for my Herman Miller Eames Lounge Chair and/or Ottoman?

Warranty and Service
Many of our products are covered by a 12-year warranty that includes parts and labor.

For questions on repairs and what’s covered, please visit our Warranty and Service page. To talk with a product specialist, please call Monday through Friday from 9 am to 5 pm Eastern Time.

Phone: 888 443 4357

General Inquiries
If you have questions, comments, or need assistance, we’re here to help. Send us an email, and we’ll get back to you as soon as possible.

Send Us a Message

Buying Options

Herman Miller Store

Herman Miller Store
When you want to purchase authentic designs direct from the source—for your home or small office—please visit our Herman Miller Store.

Shop Now


If you’re looking for a convenient way to purchase Herman Miller products for your home or small office, visit an authorized Retailer.

Find a Retailer


When service is as important to you as the sale, visit one of our authorized Dealers for help with designing, planning, and installing your purchase.

Find a Dealer

Chair Adjustments
We design our chairs to respond to your body. You can fine-tune the fit using their simple, intuitive adjustments. Check out this how-to information for our most popular chairs.

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Care and Assembly
Though most of our products arrive fully assembled, some require minimal assembly. We provide that information along with care and maintenance recommendations.

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