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Warranty and Service
The Herman Miller Warranty is our promise to you that we stand behind the quality of our products. It recognizes your need for products that can stand up to continuous use. Many of our products are covered by a 12-year warranty that includes parts and labor. And when warranty work is performed in the U.S. and Canada, it covers the cost of service.
For more details, please read our complete warranty.
Begin by checking with the Herman Miller Dealer or Retailer where you purchased your product to determine if it’s still under warranty and eligible for replacement or repair.
If your product is still under warranty, you’ll need to provide the following information:
- Product number (from manufacturing label)
- FO number date (from manufacturing label)
- Manufacture date (from manufacturing label)
- Description of issue
Labels are typically affixed to the underside of a chair’s seat or under the surface of a table. Since labels evolve over time, we've provided several examples here to show where you can find the necessary information on the label.
Once you have the required information related to your issue, contact the Dealer or Retailer where you purchased your product to coordinate any service or repairs needed.
Warranty and Service FAQ
How can I find out about the warranty for my Herman Miller product?
This warranty document spells out all the coverages. You’ll note that many of our products are covered by a 12-year warranty that includes parts and labor.
- What can I do if I don’t know whether my product is covered under warranty?
What do I do if I need to request a repair for my Herman Miller product but it doesn’t have a manufacturing label?
If you still have the receipt or credit card statement from the original purchase, you can identify the Dealer or Retailer where you bought your product. Contact them, and they can verify warranty coverage and coordinate repair or replacement.
What if I’ve moved and need service for my Herman Miller product?
Visit our Dealer and Retailer locator to find the one nearest your current location. Contact them, and they can verify warranty coverage and coordinate repair or replacement.
What can I do about a Herman Miller product I bought from a reseller that wasn’t authorized and now the product needs to be repaired?
Your best option is to contact the reseller, who can perhaps make the repair for you. Because Herman Miller can’t guarantee the condition or authenticity of the components used by unauthorized resellers, these products wouldn’t be covered by Herman Miller’s warranty. Buying from an authorized Herman Miller reseller gives you two advantages. First is authenticity. If the product comes from an authorized reseller, you can be certain it’s the real thing. Second is warranty. Herman Miller and its authorized resellers stand behind every Herman Miller product and have the ability to make repairs, if needed.
How can I purchase replacement parts for my Herman Miller product? What if it’s an Eames Lounge Chair?
You can buy some replacement parts at our Herman Miller Store. These include chair casters, Aeron Chair armpads, and Aeron Chair back support options. For other replacement parts, including shock mounts, cushions, and shells for an Eames Lounge Chair, contact the authorized Dealer or Retailer nearest you. They can provide you with a quote for replacement parts and details on how to order them.
Where do I get service if my Retailer or Dealer are no longer Authorized Resellers?
Please use our Locator to find an authorized dealer or retailer closest to you. They will be happy to help you with your warranty request.
See our FAQ page for answers on other topics.