Our Response to the Spread of COVID-19

Doing Our Part to Protect Our Team and the Community

For more than 100 years, Herman Miller has used the power of design to serve humankind: the customers we serve, the people we employ, the communities in which we live and work, the shareholders who invest in us, and the world we inhabit. We’ll continue to use creativity, collaboration, and a whole lot of hard work to design solutions for the challenges brought to all of us by the unprecedented coronavirus.

Below is information on what we at Herman Miller are currently doing to meet these challenges. The situation is quickly changing; we’ll keep this page updated with the latest news and information.

Social Distancing

Or, as we should say, physical distancing. Any employees who can are working from home. We’ve increased space on manufacturing lines that continue to run. We’ve restricted travel. We have protocols in place for essential visitors. Our retail store is currently closed. But we remain socially connected with each other, more than ever before.

Sharing Our Knowledge

As healthcare facilities are overwhelmed with new challenges, we’re leveraging our decades of expertise in designing modern healthcare environments by deploying our healthcare teams to work with hospitals on designing new ways to meet a surge in demands. We recently published these thought-starters for managing hospital capabilities during the coronavirus surge, and we’ll continue to help however we can.

Adapting Our Facilities

In our home state of Michigan, Governor Gretchen Whitmer’s executive order requires all non-essential businesses to close for three weeks, until April 13. To reduce the burden on employees, Herman Miller is paying our Michigan-based operations and maintenance teams who are most affected by the shut down two weeks of wages, one week of paid vacation, and we’ll continue offering full benefits. We’re also committed to doing what we can to serve essential businesses and those on the front lines of the fight against COVID-19. 

We’re grateful and proud that approximately 30% of our manufacturing employees in Michigan have volunteered to return to work starting March 30 to support those essential businesses, such as the healthcare industry and the federal government. We’re also transforming part of our manufacturing facilities to fulfill immediate needs for medical and personal protective equipment.

As “stay at home” orders vary in scope from state to state and around the world, we are evaluating our facilities and workforce from location to location. Manufacturing is currently suspended at our facilities in Melksham, England, and near Bangalore, India. In Brazil, our manufacturing and warehouse facilities that serve Latin America are running as normal.

Supporting Healthcare

Part of our manufacturing facilities are transitioning to fulfill immediate needs for medical and personal protective equipment. Also, we continue to build furniture for healthcare facilities as they deal with potential surges. We have tremendous respect and appreciation for those who go to work every day to treat patients in the face of challenging circumstances. Through April 5, we’re taking to Instagram to encourage friends and followers to recognize the #healthcareheroes in their lives for a chance to win an Eames Lounge Chair and Ottoman. Join us there.

Our Store

To protect the well-being and the health of our employees and community, we’re closing our New York store at 251 Park Ave South until further notice. Herman Miller remains committed to making good design accessible. Though we've temporarily closed our physical location, we're still standing by to help you imagine your perfect space and fine tune all the design details. Reach out to us by email or call 888.798.0202.

Helping You and Your Employees Work from Home

Visit the Herman Miller Store for chairs, desks, monitor arms and other items to ease your transition into a #WFH life. You can also give us a call at 888.798.0202.

If you’re a Herman Miller contract customer whose employees are working from home, please contact your Herman Miller salesperson to inquire about how we can help your employees.

Also check out this WFH page with links to advice on working from home, successfully managing teams, and other topics.

Potential Shipment Delays

As we navigate this rapidly changing situation, you may experience delayed delivery times. Thanks in advance for your patience and understanding. Want to know more information on your order? For home or small office deliveries, please call 888.798.0202 to speak to one of our dedicated team members. We’re standing by.

Reach Out. We’re Here!

There are other ways to connect with knowledgeable Herman Miller team members who can help you place orders or answer any questions concerning our products.

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For Home and Small Businesses

Email us: hmstore@hermanmiller.com
Call us: Speak with our Customer Service team Monday-Friday, from 9-5pm EST, or leave a message anytime at 888.798.0202.
Chat online: Our Customer Service team is standing by Monday-Friday, from 9-5pm EST.

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For Contract Customers, Including Healthcare Facilities

Please reach out to your Herman Miller dealer or Herman Miller salesperson. They’d love to help you meet new demands through quick-ship offers, discount programs, and more.