Over the past few years, TDC Companies, an Ohio-based financial services firm, expanded its client base on a national scale. With growth came the need to hire and build a larger office. In the new space, long-time CEO Cleves Delp wanted to improve the employee experience so they would be equipped to provide excellent service to clients. And that meant people would need spaces and technology to help them make client meetings feel personal and engaging—even when they’re conducted remotely.
“Herman Miller isn’t in the furniture business. They’re in the office experience business. That’s why I knew a partnership with them would help us succeed.”
Cleves Delp, Chairman and CEO, TDC Companies
In TDC’s old office, employees struggled with a scarcity of conference rooms. The ones that were available weren’t equipped for easy video conferencing with remote clients. What’s more, the team worked out of a packed warren of workstations and private offices. Managers were accustomed to holing up behind closed doors, locking away sensitive documents and, with them, any potential for the organic exchange of ideas that happens when people work alongside one another.
How to Improve Employee Experience
To help TDC improve employee experience, we started by getting to know them. Our workplace consultants asked questions like, “What do you need to be successful?” and “How do you go about your work every day?” We discovered that people craved connection with colleagues, better access to their managers, and more conference rooms with tech that actually worked.
“I don’t know how anyone executes on this without Herman Miller and Whitlock working in lockstep with one another. The integration of the furniture and technology is like hand and glove.”
Cleves Delp, Chairman and CEO, TDC Companies
Next, we integrated the design process around these needs. Everyone from the architect to the tech specialist (Whitlock) collaborated to ensure the structural elements, furniture, and technology were working together to serve people.
Space for quiet time is critical when you have an office designed to boost collaboration and the conversation that comes with it. At TDC, employees have plenty of tucked-away spots where they can chat on the phone or do work that requires concentration.
Training Room
Make education more effective with a flexible training room that improves employee engagement.
Create an Engaging Training Room
Break Room
Create a multi-functional break room that draws people together and fulfills their need for connection (and lunch!).
Make Your Break Room Great
Private Office
Give everyone access to private offices where they can retreat, roll up their sleeves, and get some real work done.
Add Private Offices Anyone Can Access
Open Office
Harness the power of people working side by side, asking questions, and getting answers quickly in an open office with plenty of options.
Improve the Open Office Experience
Meeting Room
Encourage people to stay engaged during conference calls with meeting rooms designed so everyone can see and hear each other.
Get a Meeting Room Upgrade
Conference Room
Give people conference rooms with the furniture and technology they need to create and capture great ideas.
