Can Office Design Improve Employee Experience?

Case Study: TDC Companies, Financial Services Firm, Maumee, OH

See what happened when Herman Miller used an integrated design process to help a company create an office that works hard for people and the business.

People socializing at a long bar in a break room with white tables and yellow and white Eames Shell Chairs.

Our Formula for Creating an Office Employees Love

A black line drawing of two black concentric circles that represent an integrated design process.

1. Embrace an Integrated Design Process

We worked with the architect, designer, and our technology specialist to ensure all elements in the new space complemented one another.

A black line drawing of a person with arms outstretched to represent the importance of human-centered design.

2. Get to Know People and Their Workflow

Our specialists conducted workshops and surveys to understand people’s needs and inform the design of the new space.

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3. Help People Navigate Change

Our change management experts helped the firm create a robust communication program to keep people informed during the move.

A black line drawing of a circle surrounding a floorplan representing a space changing over time.

4. Anticipate Evolution over Time

With changes in staffing and the industry continuing to accelerate, we helped TDC create an office with furnishings that could flex with future growth.

Over the past few years, TDC Companies, an Ohio-based financial services firm, expanded its client base on a national scale. With growth came the need to hire and build a larger office. In the new space, long-time CEO Cleves Delp wanted to improve the employee experience so they would be equipped to provide excellent service to clients. And that meant people would need spaces and technology to help them make client meetings feel personal and engaging—even when they’re conducted remotely.

“Herman Miller isn’t in the furniture business. They’re in the office experience business. That’s why I knew a partnership with them would help us succeed.”
Cleves Delp, Chairman and CEO, TDC Companies

In TDC’s old office, employees struggled with a scarcity of conference rooms. The ones that were available weren’t equipped for easy video conferencing with remote clients. What’s more, the team worked out of a packed warren of workstations and private offices. Managers were accustomed to holing up behind closed doors, locking away sensitive documents and, with them, any potential for the organic exchange of ideas that happens when people work alongside one another.

A Word from the CEO

Hear how Herman Miller helped TDC up their office game.

Three people sitting in gray Eames Soft Pad Chairs talking with a remote colleague whose face appears on a large monitor on the wall.

Case Studies

Case Study: TDC

See what happened when Herman Miller helped a company improve employee experience in their new office, outfitted with furniture and tech that's fully integrated.

How to Improve Employee Experience

To help TDC improve employee experience, we started by getting to know them. Our workplace consultants asked questions like, “What do you need to be successful?” and “How do you go about your work every day?” We discovered that people craved connection with colleagues, better access to their managers, and more conference rooms with tech that actually worked.

“I don’t know how anyone executes on this without Herman Miller and Whitlock working in lockstep with one another. The integration of the furniture and technology is like hand and glove.”
Cleves Delp, Chairman and CEO, TDC Companies

Next, we integrated the design process around these needs. Everyone from the architect to the tech specialist (Whitlock) collaborated to ensure the structural elements, furniture, and technology were working together to serve people.

Improve Your Employee Experience with Us

Explore Our Capabilities

From Private Offices to Privacy on Demand

With the shift to 28,000 square feet of bright, open office space, everyone has access to spaces for client meetings, team projects, focused work, and more.

An illustrated floorplan of TDC's first and second floors with multi-colored boxes to represent the variety of settings.
An infographic with a circle that's only 28% filled with color to represent that 28% of the new floorplan is dedicated to collaborative space.

28% of the new space is dedicated to a variety of collaborative spaces.

An infographic with a circle that's only 15% filled with color to represent that 15% of the new floorplan is dedicated to bookable private offices.

15% of the new space is dedicated to bookable private offices.

An infographic with a circle that's only 30% filled with color to represent that 30% of the new floorplan is dedicated to individual space.

30% of the new space is dedicated to individual workstations with sit-to-stand tables.

An infographic with a circle that's only 7% filled with color to represent that 7% of the new floorplan will give TDC room to grow.

7% of the new space gives TDC room to grow.

Woman sitting in a window in a White Leather Eames Chair with matching ottoman.

Space for quiet time is critical when you have an office designed to boost collaboration and the conversation that comes with it. At TDC, employees have plenty of tucked-away spots where they can chat on the phone or do work that requires concentration.

Take a Tour of the Office

Get inspired with ideas for creating an office where the architecture, furniture, and technology complement each other and improve the employee experience—all with products from Herman Miller’s family of brands.

Training Room

Make education more effective with a flexible training room that improves employee engagement.

Create an Engaging Training Room

Break Room

Create a multi-functional break room that draws people together and fulfills their need for connection (and lunch!).

Make Your Break Room Great

Private Office

Give everyone access to private offices where they can retreat, roll up their sleeves, and get some real work done.

Add Private Offices Anyone Can Access

Open Office

Harness the power of people working side by side, asking questions, and getting answers quickly in an open office with plenty of options.

Improve the Open Office Experience

Meeting Room

Encourage people to stay engaged during conference calls with meeting rooms designed so everyone can see and hear each other.

Get a Meeting Room Upgrade

Conference Room

Give people conference rooms with the furniture and technology they need to create and capture great ideas.

Give Your Conference Room a Creative Boost